Frequently asked questions (FAQs)
How can I track my order?
You’ll receive tracking updates by email once your order ships.
You can also track your parcel from our tracking page.
In addition, we usually ship with GLS Courier and you may try using the official GLS tracking websites such as: GLS International, GLS Romania
What types of products can I order with custom embroidery?
You can order custom embroidery on all products from our website.
Can I provide my own items for embroidery?
Yes, you can provide your own items for embroidery.
What is the minimum order quantity?
Shop products: no minimum order quantity
Embroidery: no minimum order quantity
Textile Printing: 200 minimum order quantity
How long does it take to complete an embroidery order?
Completion time varies based on the specific requirements of the order, but processing typically ranges from 1-10 working days. We strive to ensure timely delivery for all our clients.
What file formats do you accept for custom designs?
We accept most common file formats for custom designs, including JPG, PNG, EPS, CDR, AI, PDF.
Do you offer discounts for bulk orders?
Yes, we might offer discounts for bulk orders. Please get in touch to see if your order qualifies.
Do you offer rush services for urgent orders?
Yes, we do offer rush services for urgent orders, but please be aware those may incur at an additional price.
What is your return policy?
Items sourced directly from our suppliers are refundable, please refer to our return policy for specific details. However, products that have been embroidered or printed, are not eligible to return due to their customized nature.
Can I see samples of your work before placing an order?
Yes, we can send you a sample before proceeding with your order. You can also view some of our work on the About Us page.
Can I buy products without ordering custom embroidery or printing?
Yes, you are free to choose from our apparel and workwear collections and order without adding our custom services.
Can you ship internationally?
Yes, we can ship to most European countries. Shipping costs and timelines vary based on destination.
Do you charge taxes based on the country I’m ordering from?
Taxes are applied based on the destination country and its local tax regulations, but for most EU countries VAT is typically not charged if you provide a valid company VAT number (intra-community supply). For orders shipped within Romania there will be a 19% VAT. For non-EU countries, customs duties or taxes may apply upon delivery, depending on your local regulations.