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Frequently asked questions (FAQs)
What types of products can I order with custom embroidery?
You can order custom embroidery on all products from our website.
Can I provide my own items for embroidery?
Yes, you can provide your own items for embroidery.
What is the minimum order quantity?
Shop products: no minimum order quantity
Embroidery: no minimum order quantity
Textile Printing: 200 minimum order quantity
How long does it take to complete an embroidery order?
Completion time varies based on the specific requirements of the order, but processing typically ranges from 1-10 working days. We strive to ensure timely delivery for all our clients.
What file formats do you accept for custom designs?
We accept most common file formats for custom designs, including JPG, PNG, EPS, CDR, AI, PDF.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders.
Do you offer rush services for urgent orders?
Yes, we do offer rush services for urgent orders, but please be aware those may incur at an additional price.
What is your return policy?
Items sourced directly from our suppliers are refundable, please refer to our return policy for specific details. However, products that have been embroidered or printed, are not eligible to return due to their customized nature.
Can I see samples of your work before placing an order?
Yes, we can send you a sample before proceeding with your order. You can also view some of our work on the About Us page.
Can I buy products without ordering custom embroidery or printing?
Yes, you are free to choose from our apparel and workwear collections and order without adding our custom services.